Terms & Conditions

Facial Specials

  • Facial Specials cannot be used in conjunction with VIP cards or any other offers.

Gift Voucher Terms & Conditions

  • Gift Vouchers for a monetary value are valid for 36 months.
  • Gift Vouchers for Special Offers and Promotional Vouchers are valid for 12 months.
  • Gift Vouchers for treatments and packages are available for a limited time as are subject to change and are valid for 12 months.
  • Gift Vouchers are strictly non-refundable or transferable.
  • Treatments within specific spa packages are not interchangeable (unless due to a medical condition), however, gift voucher value can be redeemed on other treatments, spa packages or products.
  • Gift Voucher bookings must be cancelled at least 48 hours prior to the appointment time, otherwise, the voucher will be redeemed in full.
  • Gift Voucher treatments that have been booked and the client fails to show will be redeemed in full.
  • Bookings in advance are essential to avoid disappointment as waiting periods apply.
  • No responsibility will be taken for lost or stolen vouchers.
  • Gift Voucher purchases and redemptions cannot be used in conjunction with VIP Cards.
  • Gift Vouchers must be presented at booking prior to treatment commencing, otherwise, the treatment will be charged in full.
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